Terms

Last updated 28 September 2026

These terms cover your use of trendoo: the website trendoo.app and the app at app.trendoo.app. By creating an account or using trendoo, you agree to them. How we handle personal data is in our Privacy page. Questions go to hello@trendoo.app.

1. Your account

• You must be at least 18. If you use trendoo for a company or a client, you confirm you may agree to these terms for them.
• Give a real email address you can read, keep your password to yourself, and tell us at once if you think someone else is using your account. You are responsible for what happens in it.

2. Plans and credits

• Using trendoo needs a plan: Starter, Pro or Max, paid every month, every 3 months or every 12 months, in advance. The plans, their prices and what each includes are on the pricing page.
• Each plan gives you credits every month, also on 3-month and 12-month plans. Credits pay for what trendoo makes; what a credit buys is on the pricing page.
• A plan's credits are for its month. Unused ones do not carry over.
• With an active plan you can buy extra credits: €10 for 100. They never expire. Plan credits are used before extra ones.
• If something you paid credits for fails on our side, such as a video clip the provider could not make, the credits come back to you.
• Your first month on a monthly plan is half price. This is once per account.

3. Payment

• Prices are in euro and exclude VAT; VAT is added at checkout where it applies. Payments are taken by our payment provider.
• Your plan renews automatically at the end of each period, at the price then in force, until you cancel. We will tell you by email before a price change reaches your plan.
• Moving up from a monthly plan starts the new plan at once, at its full price. Moving down, and any change to a 3-month or 12-month plan, starts at the end of the period you have paid for.
• If a payment fails, it is tried again for a while and you keep using trendoo meanwhile. If it still fails, access pauses until it is paid.

4. Cancelling and refunds

• You can cancel at any time from Billing in the app, under Manage billing. Your plan keeps running to the end of the period you paid for, then stops. It does not renew.
• We do not refund part periods or unused credits, except where the law says we must.
• If you live in the EU and buy as a consumer, you have 14 days from a purchase to withdraw from it. Because trendoo starts working for you straight away, when you withdraw we refund what you paid, less the value of what you already used in that time. To withdraw, write to hello@trendoo.app within those 14 days.
• If a payment is refunded or disputed, the credits it gave are taken back.

5. Your content

• What you put into trendoo stays yours: your pictures, products, profiles and everything else you enter. What trendoo makes for you is yours to use as you choose. We claim no ownership of either.
• You let us store and process your content, and pass it to the service providers described on the Privacy page, only to run trendoo for you.
• Upload only what you have the right to use: your own pictures, pictures you have a licence for, and products, names and marks you may promote. The source and rights notes you record in trendoo are yours to keep accurate.
• Research only posts that are public. trendoo keeps researched posts for your research and never puts their pictures, video or words into your posts.
• trendoo writes with AI. What it makes can be wrong, or close to something that already exists. Every post waits for you: read it before it goes out. You decide what is published, and you are responsible for it.

6. Fair use

Do not use trendoo to:

• make or publish anything illegal, hateful, harassing, sexual involving minors, or that infringes someone else's rights;
• pretend to be a real person or brand you do not represent, or mislead people about a product;
• break the rules of the platforms you post to. Each platform has its own rules about accounts, automation and advertising, and following them is up to you;
• get around credits, limits or security, overload the service, copy it, or resell access to it.

If you do, we may pause or close your account. Unless the breach is serious or the law stops us, we will tell you first and give you the chance to put it right.

7. The service

• We keep improving trendoo, so features change. We will not take away what makes up your plan in the middle of a period you have paid for.
• trendoo depends on other services: the platforms posts are researched from and published to, and the AI providers that write, draw and make video. When one of them changes or stops, what trendoo can do may change with it.
• We work to keep trendoo running and your data safe, but we cannot promise it will never be interrupted or free of faults.
• If we ever close trendoo, we will tell you at least 30 days before, let you take your content out, and refund the part of any period you paid for that is left unserved.

8. Liability

• We are not liable for indirect losses, lost profits or revenue, or for what platforms do to your accounts or posts, such as reach, suspensions or removals.
• Our total liability to you for anything arising from trendoo is limited to what you paid us in the 12 months before the claim.
• Nothing in these terms limits liability that the law does not allow us to limit, or takes away rights you have as a consumer.

9. Ending

You can stop using trendoo at any time, cancel your plan, and ask us to delete your account. We may end these terms or close an account as section 6 describes. After an account is closed, its data is deleted as the Privacy page says.

10. Changes to these terms

When these terms change, the date at the top changes. For a change that matters, we will email you at least 14 days before it takes effect. If you do not agree, you can cancel before then.

11. Law

These terms are governed by the law of Lithuania, and disputes go to the courts of Lithuania. If you are a consumer, you keep the protection of the law of the country where you live, and you can also bring a claim in its courts.

12. Contact

Write to hello@trendoo.app.